"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal
Communication is the core elements of hospitality industry. Understanding of performance expectations are keys to the achievement of tourist satisfaction. Good oral and written communication skills are the most important skills to hospitality practitioners at different position levels. Good English communication during the study will add value to students' education. In the tourism industry supply and demand side must communicate perfectly in order to ensure quality and needed performance standards. Both practicing oral communication and written communication are rated high. Tourism and Hotel education program is a part of the wide tourism industries. Tourism is a creative industry which develop and sell products based on creative labor. Based on the reason above, the students of Tourism and Hotel Industry need an effective way and teaching media to help them achieve their career in Tourism and Hotel Industry. Therefore, this book will help student while they are learning English for special purpose, in this case, English for Tourism and Hotel Industry.
Gajanan Shirke
Gajanan Shirke, a hotel consultant, has years of extensive experience in the hospitality industry. His thirst for learning and aspiration to become a multi-faceted expert in the hotel industry has helped him rise from being employee to becoming an independent professional in the hospitality sector. Since his last assignment as General Manager at Kamat Hotels, he has rised to become a renowned hotel consultant with a proven track record of developing, training and growing some of the best-known hotels, restaurants and fast-food joints, in the Indian market. He was appointed as an expert consultant for the eighth meeting of the Board of Studies for Hotel Management & Catering Technology. He is a visiting faculty at various Hotel Management Colleges and has trained over a thousand hospitality professionals. He has undertaken numerous pre and post opening hotel consultancies in India and overseas.
In order to spread his extensive knowledge to aspiring hotel professionals, Gajanan has penned a large number of books, spanning different segments of the hospitality industry. Starting from his first book ‘Bar Management and Operations,’ published in 2010, he has written 36 books including Hospitality Management, Food and Beverage Management, Hotel Engineering Management, Front Office Management, Hotel Housekeeping Management, The Cookery Trilogy: Advance Cookery Theory, The Cookery Trilogy: Foundation of Cookery, The Cookery Trilogy: The Basic Cookery Book, Hotel Sales and Marketing, Hospitality Industry Accounting & Fundamentals, Customer Interaction Excellence in Hospitality, History of Indian Cuisine – Volume 1, History of Indian Cuisine – Volume 2, Hotel Owner’s Manual, Hotel Security & Prevention, Training Manager’s Manual, Exceptional Service In Hospitality Six Sigma Way, etc.
