"It was a wonderful experience interacting with you and appreciate the way you have planned and executed the whole publication process within the agreed timelines.”
Subrat SaurabhAuthor of Kuch Woh Pal" In today's competitive and technology driven world, organizations are starting to go back to the basics - single-minded focus on customers and service experience. The world is shifting from "mass-production" to "mass-customized" to make sure that each customer can be managed as an individual for which the business exists. There are millions of books being written about the customer and experience and service, as the concept takes the centerstage.
Neeraj has managed to peel the layers of management jargon and complexity and highlight the core of the customer service. The concepts are narrated in simple and easy to comprehend manner. The book almost feels like a conversation with a cherished friend, which leaves the reader with a pleasant feeling after each chapter.
Recommended for everyone in the customer facing role!
Mr. Maneesh Gaur
Head - Expansion and Business Development
Marks & Spencer (India)
Customer Plus is simple collections of fundamentals of doing great business. It’s a must read for everyone in service sector, students as well as practicing professionals. The examples are instructive and entertaining and talk straight to the point.
Mr Ambar Mazumdar
CEO, Chanalai Group of Hotels and Resorts , Phuket Thailand
This book decodes the steps to achieving excellence in customer service. It provides lot of actionable intelligence in a simple conversation way. It is compelling and shows the benefits of Listening to customer and employees! It connects well and persuades effectively with research findings.
Mr Jagdeep Thakral
General Manger IHG Hotels Pyeongchang, South Korea
The book raises a series of fundamental questions throughout the journey for example: why employee & customer first is a great strategy? The book in itself is unique in its presentation, and succeeds to persuade, why to keep customer at center of the company business strategy.
Mr Satvir Singh
Director Of Studies at National Council for Hotel Management & Catering Technology
It's is a great write up with sharing the case study, learning by conversation. Most effective tools we spoke about is agility which most know yet is a misunderstood concept these days in management studies.
All the best for bringing the learning to the platform where seeding leaders will benefit from it.
Mr Sanjay Kaushik
Chief Operating Officer
The Raviz Hotels & Resorts
NEERAJ CHANDHOK
An Alumni of Institute of Hotel Management, Pusa, New Delhi & eCornell. Neeraj Chandhok has enjoyed a varied and interesting career in hospitality spreading over 25 years. His assignments ranging from having worked with Luxury Hotel brands In almost all aspects of management.
Neeraj Chandhok has also done some Industry specialization from American Hotel and Motel Association, E Cornell & also holds a Masters In English.
He is also a keen trainer and speaker on various subjects in Hospitality. Neeraj Chandhok has been a visiting faculty at IHM Pusa New Delhi for Msc In Hospitality Management for over a decade , guiding the budding Industry leaders. IHM Pusa New Delhi rated as the No. 1 Hospitality School in the country continuously for 6 years in a row India Today (2018)
Also contributed as a Master Trainer for Food Safety Under FSSAI and as an F&B expert for Pradhan Mantri Kaushal Vikas Yojana (PMKVY)
NEERAJ CHANDHOK Is a multi faceted personality with a keen interest in outdoor sports and is blessed with passion for music. He has studied for few years Indian Classical music and has a band which performs often in the professional circuit. Neeraj Chandhok is a sought after Hospitality consultant & Customer Service trainer in India and overseas.
